Now is the time......to get real concerned as to how the NBN is being implemented for ordinary Joe and Jane Citizen across our Great Southern Land.
If we already have a viable existing telecommunications system, why replace it with something less to be desired? Can all the public monies used to fund NBN be please better utilised for improving health services, public school education and other areas crying for help in an increasingly socially inequitable country? And we have a Federal Australian Government which is facing serious issues of balancing the national budget, repaying off huge debts and currently significantly having a large loan interest liability. Why add to another huge and costly undertaking?
After connecting to the NBN, my landline telephone broke down in services three times in six weeks. In all my previous many years living in this beloved nation called Australia, I have never had any issues with my landline telephone connection, even with copper wire. My previous landline phone has never gone dead, until post NBN.
NBN tells me over the phone to just deal with my chosen provider if I have any issues with the NBN installation, pre or post. NBN cannot help.
The Federal Government talks up of the glories of having NBN, unnecessarily raising expectations in the minds of ordinary people like me. It is indeed a most exciting time to be an Australian, to know the gap between political talk speak or hype and the inability of NBN to engage with customers, deliver the technical quality in telecommunications as promised and understand deeply that NBN is not a poster boy for innovation that this country needs.
My selected provider says a lot of things are subject to NBN control. As a customer, I am left in the gutter, comparable to between a rock and a hard place. Providers who deal with the public, like me, need the money plus business - and cannot afford to aggravate the NBN. They dare not criticise the NBN, period.
I am not holding my breadth anymore.
Speed connection with NBN is nothing better than pre-NBN days, unless I am willing to dish out an additional AUD 30 more per month to upscale my internet speed plans.
My provider tells me there are things that the way NBN does things has a shortfall, but they cannot be criticised, as NBN dishes out the parcel of revenue to eager outsourced providers and contractors - as every resident and citizen in continental Australia eventually will face the prospect of having to change over to this god-like entity called the NBN.
Before I took up NBN connection, I had access to one of the best telecommunications services Australia can be proud of, even if I know other nations are now providing even better and have uplifted the game....but I was content. The monster in the room is that every one knows that Australia is left behind in this perspective - excuses are given that
Australia has such a huge land mass and such a low population, which I recognise as well.
So I call to the politicians and NBN to factor this constriction that Australia faces - and not promise glorious and better things with NBN installation. WE are indeed a low population clinging on to a huge land mass.
Now with the NBN installation kicked in, this new arrangement has disenabled my existing back up battery with my landline, which I understand is critical in the event of an electrical supply shut off. This back up battery is a significant element for the operation of home medical alarms, emergency call systems, fire alarm, emergency lift phones and monitored security alarm systems.
NBN does not tell the public why the back up battery has to be disenabled. If customers, who have moved on to NBN connections, want to reinstall a back up battery, they have to bear the costs themselves for doing so.
The NBN arrives at your front door with no democratic choice given to you. No one in person over the phone discusses with the resident about the impending rollout or its implications. The attitude from the NBN is "take it or leave it" - showing arrogance to prospective customers, which is rather jarring in a country that promotes human rights and political correctness in a big way, under our Westminster system of parliamentary democracy.
Are we as commoners in Australia forced to install NBN? I know that the Government has given NBN roll out targets, to cover more portions of this Great Southern Land. I shudder when I see NBN advertisements on the media - to me it just means NBN is way behind its agreed performance targets.
Strange looking men, contractors hired by NBN, built an outside NBN box above my existing outside Telstra box - they do not even talk to you and when approached, say nothing, know nothing and keep their distance from us. I heard that NBN has targets to achieve in covering specific suburbs in their roll out - and akin to war machines. act in surprising the local populace - and treat human beings with no rights at all in consultation, choice and being informed in a civilised way.
The contractors sent by NBN to install an outside box broke a chunk of the piping between the existing Telstra box and the new external NBN box. I phoned NBN and got no follow up. I saw a contractor hanging outside my house by chance and he said he could do nothing. He actually asked me to repair it myself....by going to the local Bunnings store.
Letters are sent by and written by NBN in an unfriendly manner and language. I note an irritating feature of telecommunications companies in Australia is to spend huge on a budget of sending snail mail letters - and when I phone up NBN, I am placed on a "circuitous telephone and wait on the line" experience, which says so evidently that NBN does not really want to talk to me and listen to my queries.
On a side note, Telstra still sends me hard copy letters by traditional post even if I owe them nothing and I no longer use their services - this has been going on for more than ten years, easy. Many people I ask just chuck the hard copy letter they receive from NBN. Perhaps Telstra has a generous budget to waste on printing and mailing.
After the external NBN box has been set up outside my house, I am barraged by these regular letters stating that the NBN network will replace my landline networks and that I need to get into an NBN plan before a stated due date - otherwise all my accessible telecommunications will be switched off, with no other option given to me as an Australian citizen. NBN spells out that all landline phones, landline internet, EFTPOS and ATM services, fax machines and Teletypewriter devices, monitored security alarm systems, medical alarms and emergency call systems shall be switched off, if the customer does not take up NBN installation.
It is just the sub-standard way in which NBN carries out its installation process and then followed by the lack of delivery of viable service to the customer after installation - this is not on. Throughout NBN does not communicate sufficiently with the customer.
The preamble promise by NBN in this written letter is that the NBN network is designed to give Australians "access to fast and reliable landline phone and internet services".
This constantly sent NBN letter promises me four key things, which have not been fulfilled by the NBN post installation:
A brighter future.