Desirable Airline Service

 

What makes an all round reliable airline that reassures?

Customer service with a balanced empathy and focus.

Engineering standards that are monitored and maintained.

Smooth transitions enabled at connecting airports.

User friendly bookings with resolution of any matters arising.

Boarding and disembarkation spring in the step.

Airline staff who are well trained and valued by the employer.

Seemingly little extras on flight like free wifi, that dessert and responsiveness to the uniqueness of each passenger.

Airline Board and top management who value human beings as vital to the business - and not just sheer profits.

Airlines that strive to provide the leading edge without haughtiness.

Airlines who emphasise on the holistic experience and not blame others on outsourced parts of the business.

#imagekev

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