Where Does The Buck Stop?
In the news read today, it was declared that Australian airport check-in staff now face 'air passenger rage", when confronted in disagreements over things like excess luggage weight, varying ticket entitlements due to a complicated pricing structure and impatience. ON another reference, a national airline blamed maintenance staff for the increasing occurrence of problems inflight delays and technical glitches of operating aircraft.
I was initially amused that the two problems were portrayed as obviously "not my fault, but always others". Ground check-in staff pointed their fingers at paying passengers and corporate management blamed their staff. I searched hard for a mention of possibly sharing the many facets of the two problems together by shareholders, management, operational staff members and customers. There is no team spirit in commercial Australia these days, underlined by a preoccupation with perpetuating the problems instead of focusing on workable solutions.
The two problems I read about were flagged about in a way that suggested that the fault lay with he other party - there was no hint of also examining one's self in recognising contribution to both the problem and solution. the way the media reported it was also one-sided; what happened to investigative journalism that took in aspects and views from all relevant parties?
After I read the two separate pieces in two different newspaper publications, I was left dry-mouthed that the buck was just passed on. Does this seriously reflect our society and the way it thinks, at both the group and individual level? To make money is to find solutions first. Problems encountered are interpreted at an intense level as "rage". Providing effective solutions is to dig beneath the symptoms and hype. I was surprised why no reason and background was offered as to why airline passengers are apparently getting more difficult to handle - could it be related to why there are more technical faults occurring with a particular airline.
I was initially amused that the two problems were portrayed as obviously "not my fault, but always others". Ground check-in staff pointed their fingers at paying passengers and corporate management blamed their staff. I searched hard for a mention of possibly sharing the many facets of the two problems together by shareholders, management, operational staff members and customers. There is no team spirit in commercial Australia these days, underlined by a preoccupation with perpetuating the problems instead of focusing on workable solutions.
The two problems I read about were flagged about in a way that suggested that the fault lay with he other party - there was no hint of also examining one's self in recognising contribution to both the problem and solution. the way the media reported it was also one-sided; what happened to investigative journalism that took in aspects and views from all relevant parties?
After I read the two separate pieces in two different newspaper publications, I was left dry-mouthed that the buck was just passed on. Does this seriously reflect our society and the way it thinks, at both the group and individual level? To make money is to find solutions first. Problems encountered are interpreted at an intense level as "rage". Providing effective solutions is to dig beneath the symptoms and hype. I was surprised why no reason and background was offered as to why airline passengers are apparently getting more difficult to handle - could it be related to why there are more technical faults occurring with a particular airline.
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