The VItal Link
Singapore Airlines is my personal favourite and one of those unique corporates which has worked magic in delivering both world class customer service and financial outcomes to its shareholders. Last night, I had the opportunity to once again experience its service as a passenger, on both a short haul and longer haul flight sector. In all these past years, its ground crew at departure lounges had always impressed me as being top notch in ensuring an orderly entry of passengers to its aircraft, whether for full capacity of travelling passengers, to ensure compliance with requirements of foreign airports or under extreme customer handling pressure during festive and holiday periods. So it was interesting to observe the handling of two full flights on entry to the 915pm Penang to Singapore flight on 23 February and the 1230am Singapore to Sydney flight on 24 February. Before the longer flight, the microphone facilities at Boarding Gate B5 in Changi Airport's impressive and recently...